1. Can I get my deposit or payment refund?If you send a deposit, You get your full refund (less 2 usd) if you can cancel up to 7 days before the tour.
2. Diving and snorkeling in the same group?
We can make tours with divers and snorkelers together.Normally those are performed in different cenotes because of the skills of the divers.
3. How do I get to cenotes Labnaha?Car Rental.Most of our visitors use this option.They use the car to visit other places near Cenotes Labnaha.
Colectivo bus.Bahia Principe.......... Bus Colectivo to Tulum.Ask the driver to stop at Cenotes Labnaha. Taxi.We recommend to ask the taxi driver to transportate you to Cenotes Labanaha at km 240 of the Federal Road 307.For more info you can tell the driver that Cenotes Labnaha is between Xelha and Hotel Dreams Tulum.Always ask the price before using taxis,you can get extremely different budges!!
Big groups .Get a taxi to come here and go back to the hotel with the colectivo. Combination of Taxi and colectivo.Get a taxi to come here and go back to the hotel with the colectivo. Big groups.4. Can we get a Private tour for our family or friends?The diferences between the general entrance are:
5.Rainy days?We operate everyday even with very bad weather or heavy storm.
6.Zipline age and Weigth. iI there an age limit for the activities? Pregnancy?No, there is not.
7.How should one dress and what items should one bring to the expedition?We recommend to use sandals or sneakers (no flip flop),comfortable clothing with a bathing suit on underneath. An additional set of dry clothes, a long
sleeve t-shirt, and a towel are also encouraged. Please only bring biodegradable suntan lotion and mosquito repellent. Lastly, bring a credit card or cash for tips, photos, videos, crafts and souvenirs.
8.How can I pay for my tickets?All Credit cards. All currencies:
Some visitors decide to pay the full amount in advance with paypal.
9.How long do the tours take?Full tour takes more or less 5 hours. Ziplines,Canoe & Open cenote is 3 hours aprox. Cenote snorkeling is 2 hours 9.Can I pay my reservation deposit with credit card?Yes, when you are at the paypal form of Reserve Your spots choose the option "Create New Account" 11.Booking for the next day?Labnaha is a small organization. We do not have a reservation staff.So we answer the reservations the next day.If the reservation is for tomorrow you do not need a confirmation,use code TO17 at reception.Timetable for tours next day from 11am to 4pm every hour.Groups more than 10 people should have confirmation We can design shorter tours according your needs. |
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